Meet Our Management
A MESSAGE FROM THE CEO
I want to thank you for your interest into a Pak Mail franchise. You have now taken the first step into becoming your own boss and the exciting world of being in business for yourself.
When our company's co-founders Jack and Martha ("Marty") Lentz first started in business in 1985, they filled a need out of necessity. Jack was running a consulting business out of his home. Having the problem of never finding the business services he needed without doing a lot of driving, he figured the time was right to start a company which offered a one-stop shopping solution for small and home-based business. In the many years since, we are very proud of the business Jack and Marty developed and that we have grown into. At Pak Mail we offer our customers convenience, exceptional service and to be their problem solver. We train our franchisees to be experts at what they do; we are all here to serve our customers.
I realize in looking into businesses there are many choices. As we have grown over the years, our goal at Annex Brands was never to be the biggest, but always to be the best. The service we strive to give our customers is the same service we give in support of our Pak Mail franchise owners.
As you review the following pages, I trust you will begin to share our enthusiasm and commitment to this industry, our customers and our franchise owners. I look forward to meeting you and for you to join the Pak Mail family.
Patrick F. Edd
Patrick F. Edd, CFE
Chief Executive Officer and President
Patrick has been with Annex Brands, Inc. since March 1991, starting with the Company as Director of Finance and Administration. Subsequently, he was named the Company's Chief Financial Officer (CFO).
In 2004, he was promoted to the position of President while retaining the title of CFO. In May, 2018, Patrick was promoted to Chief Executive Officer, retaining the positions of president and chief financial officers. His primary responsibilities include the day-to-day operational management of the company and all accounting, finance, and administrative functions.
Patrick studied at San Diego State University, earning a Bachelor of Science degree in Business Administration as an Accounting Major. After college, he earned his certification to practice as a Certified Public Accountant (CPA) from the state of California.
Prior to his service at Annex Brands, Patrick spent four years with the international accounting firm of Touche Ross & Co. (currently known as Deloitte & Touche), primarily as a financial auditor, specializing in savings and loans, construction, broker dealers, mortgage banking, insurance and real estate.
After Touche Ross & Co., Patrick spent three years as CFO of one of its clients in the hospitality industry before joining Annex Brands, Inc.
Patrick is a member of Financial Executives International and in 2009 was awarded the designation of Certified Franchise Executive (CFE) by the International Franchise Association in recognition of his knowledge and experience in the franchising industry.
Patrick's community outreach includes serving as Vice Chair for St Paul's Senior Services' Operating Board and most recently serving as its Treasurer. St Paul's Senior Services (est. 1960 as a full-service, non-profit retirement community) provides homes and care in a non-denominational environment to generations of San Diego's senior citizens while addressing the varied social, physical, spritual, ethnic, economic, and cultural needs of those served.
Steve Goble, CFE
Executive Vice President and Chief Brand Officer
Steve Goble, Executive Vice President and Chief Brand Officer, Annex Brands
Steve joined the Company as a PostalAnnex+ Franchisee in 2000 before moving over to the Home Office in 2006 as Director of Marketing Communications. He was promoted to Vice President of Marketing Communications in April, 2007, to Senior Vice President in April, 2016, and to Executive Vice President & Chief Brand Officer in August, 2018.
Steve's current responsibilities are to market the PostalAnnex+, Pak Mail, AIM Mail Center, Parcel Plus, Sunshine Pack & Ship, Navis Pack & Ship, Handle With Care Packaging Store and Annex Copy Center brands, products and services for both the Company and the Franchisees through a variety of means including advertising, public relations, marketing materials and Web presence. He is responsible for the internal and external communication and coordination to ensure a positive customer experience at any one of Annex Brands' locations.
Before joining the Company, he worked at a discount clothing retailer and a quick-service food company in various finance, accounting and marketing analysis positions.
Steve studied at San Diego State University, receiving a Bachelor of Science degree in 1983 in Business Administration with a major in Marketing and a minor in Industrial/Organizational Psychology. In 1987, he earned a Master of Business Administration (MBA) degree with a Marketing major. He is a charter member of SDSU's Marketing Department Advisory Board and has served as its chair since 2012.
In 2009, he was awarded the designation as a Certified Franchise Executive (CFE) by the International Franchise Association for his knowledge and experience in the franchising industry. In 2012, Steve was awarded two Emmys® for his roles in the creation and production of the PostalAnnex+ commercial, "The Sound of Business."
His service to the community includes being elected in November 2016 to serve a four-year term as City Councilmember in the City of El Cajon, CA (a charter city incorporated in 1912 in eastern San Diego County, with approximately 105,000 residents).
Sean P. Hilly, CFE
Executive Vice President
Sean has been with Annex Brands, Inc. since November 1991, starting with the company as a PostalAnnex store manager. Subsequently, he was named the Company's Vice-President of Franchise Services.
In 2006, he was promoted to Senior Vice-President and April, 2016 to his current position of Executive Vice President with responsibility for strategic planning, training, store buildouts, vendor relations and Franchisee support.
Sean studied at Carleton University in Ottawa, Canada, earning a Bachelor of Science degree in Biology and a minor in Psychology. Immediately after college, he spent two years as a professional cyclist before beginning his career in the industry as a manager of a retail mail and parcel center.
In 2008, the International Franchise Association awarded Sean the industry's designation of Certified Franchise Executive (CFE) for his knowledge and experience in the franchise industry.
Ryan Heine, CFE
Senior Vice President of Franchising
Ryan joined the Company in 2002 in a sales and development capacity working with prospective owners seeking to join the franchise network.
His role in the operational activities of the department was expanded in January, 2006 when he was promoted to Franchise Development Manager.
In 2007, he was promoted to Director of Franchising, in 2012 to Executive Director of Franchising, and to Vice President of Franchising in April, 2016 where his primary responsibilities are to develop the franchise systems of Annex Brands, Inc. and expand these franchise networks worldwide.
Ryan studied at the University of California at San Diego, earning a Bachelor of Science degree in 1999 in Philosophy. Prior to joining the Company, he worked in a career placement firm, assisting people transitioning from military service into positions with Fortune® 500 firms.
In February, 2011, Ryan was awarded the designation of Certified Franchise Executive (CFE) from the International Franchise Association for his demonstration of knowledge and experience in the franchising industry. Ryan also has earned the prestigious rank of Eagle Scout from the Boy Scouts of America.
Mary Ann Canup, CFE
Vice President of Franchise Compliance
MaryAnn has been with Annex Brands, Inc. since 1993, having started in an administrative capacity and eventually rising to the position of Executive Coordinator.
In 2005, she was promoted to Director of Compliance, in 2012 to Executive Director of Compliance, and in June, 2015 to her current title, Vice President of Franchise Compliance. Her duties include ensuring the compliance with national and state franchise investment laws, managing franchise registration renewals and updates, and franchise transfer coordination.
In 2011, Mary Ann was awarded the designation of Certified Franchise Executive from the International Franchise Association for her knowledge and experience in the franchising industry.